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Frequently Asked Questions

Questions63 Answers25 | Expand All
Why is there an odor coming from my wine cooler?
I recently purchased a dual zone wine cooler and I smell an odor (not so nice). It has been operating for about 2 weeks.
dena cranley
  • Is the function of the refrigeratorproperly ? New machines usually have a little smell. We suggest that you shut down the machine and open the door for ventilation for a period of time, or wipe the inside of the refrigerator, or put something to absorb the smell, such as tea, etc.
    Anonymous
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Can you reverse the door swing on the 24" Bev Fridge?
Matt Ocel
  • The door of model#KRC-150BV is reversible.
    Anonymous
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Water builds up in the back tray
Water builds up at the back of the fridge in condensing tray.
Kamaljit Dhillon
  • Please contact us at moose@kalamera.com
    Anonymous
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What is the minimum air space required around built-in unit
I am building a custom unit in a very tight spot and need to know what space I should allow on the sides of the built-in unit to ensure it doesn’t overheat OR cause damage to my cabinets.
Rich W.
  • 0.5 inch on each side
    Anonymous
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Need new door gasket for wine cooler
KRC-46DZB
Nancy
  • Please send an e-mail to our after-sale mailbox:moose@kalamera.com.Our after-sale specialist will follow up for you.
    Anonymous
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krc-200BFC kühlt unter die vorangestellt 18grad
Hallo, obwohl kühlschrang auf 18grad eingestellt ist, bleibt innen auf 11grad. Was kann das sein?
Rizzo
  • Bitte erreichen sie uns über diesen briefkasten: info@kalamera.com
    Anonymous
    Was this answer helpful?20
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Carpeted floor ok?
Can I place my Kalamera fridge on top of shag carpet?
John
  • Our products can't be placed on top of shag carpet.
    Anonymous
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24" beverage cooler won't cool below 43 degrees F
When I first installed the fridge 3 months ago it maintained a temperature of 32 degrees F. Now, even when not in use (door not opening for over a week at a time) I can't set and keep the temp at 32 degrees. Suggestions, issue?
Gail F. Conolly
  • Please contact our sales specialist: moose@kalamera.com
    Anonymous
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KRC-18SZB Super Cooling
I noticed water on the floor around my 18 bottle Kalamera refrigerator. When I pulled out the win it was SUPER cold even though the thermostat setting was for 54 degrees. Would this be a failure of the control board (assuming the thermostat is part of that board)? The unit is over 5 years old.
Neil Peruffo
  • According to the description, the initial judgment is that the NTC is broken. Please contact orders@kalamera.com for detailed investigation to determine the problem more accurately.
    Anonymous
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Can I purchase a door?
I have 2 of the 80 bottle wine coolers. Can I purchase a door? One of the doors interior glass shattered. I am not sure what happened. Heard a noise when I was in another room. Went to investigate and realized the glass on one-off my wine fridges had shattered.
Faith Ballew
  • Please contact us at moose@kalamera.com or orders@kalamera.com
    Anonymous
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How do I set the temperatures?
Arlene Dobren
  • May i know the model you have?To control the temperature, press UP or DOWN button. Each press would adjust the temperature by 1°C between 5~18°C or 1°F between 40~66°F.
    Anonymous
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krc-200BFC kühlt unter die vorangestellt 18grad
Hallo,. Obwohl auf 18grad eingestellt ist kühlt ständig 11grad. Was kann das sein?
Rizzo
  • Bitte erreichen sie uns über diesen briefkasten: info@kalamera.com
    Anonymous
    Was this answer helpful?9
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Why is my new fridge making a knocking noise
I just received my brand new 66 DZB waited 24 hours to plug it in and now it is making a loud knocking noise every few minutes. What is it and how do I get it to stop?
Jessica F
  • Please take a video and send it to our customer service email: orders@kalamera.com, we will check whether the sound is normal for you. Thank you.
    Anonymous
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Kalamera wine cooler
My dual door wine cooler is cooling only on one side
elaine constantino
  • Please contact us at orders@kalamera.com
    Anonymous
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Why does my top zone temperature keep changing?
I have a dual zone wine refrigerator. I set the top at 40 degrees F and the bottom at 64. The bottom stays at 64, but the top cycles from 40 up to 48 and then back down to 40 around once an hour. Is this normal, or is there a thermostat issue? I just installed this unit a couple of weeks ago.
Darrell Cooper
  • The best temperature difference between the upper and lower setting temperatures is 10F.Could you please try to set the temperature to upper 45/lower 55,then see if the refrigerator can cool.
    Anonymous
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number of shelves
I'm considering purchase of your wine cooler - how many shelves does it come with? 11?
Kerry Nordquist
  • There are twelve.
    Anonymous
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How do you clean out the ashes?
Does it come with a slide out ash drawer? How do you remove the ashes?
Billy
  • Ash pan: Easy-to-remove ash pan for quick and simple cleanup after grilling.
    Anonymous
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My Model #KRC-24SZB will not stay running after ten seconds what can i do to fix it?
i have a Kalamera 24 inch Beverage Refrigerator - 154 Cans Capacity Beverage Cooler Model # KRC-24SZB that when plugged in tries to start then shuts off , How do i fix this problem?
Michael Santore
  • Please contact us at orders@kalamera.com
    Anonymous
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KRC-90BV not cooling below 61
The refrigerator is over five years old and been working great, until recently. I hear it running, feel some cool (not cold) air flowing, but the fans aren’t running. I cleaned the refrigerator and it wasn’t dusty. Door seals tight.
Kevin G. Switick

  • Please contact our sales specialist: moose@kalamera.com
    Anonymous
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what causes a wet condensation spot on the outside door of the wine cooler.
I have a new KRC-73DZF and it continually has a 20 inch long by 11 inch wide condensation spot on the outside of my wine cooler door (beginning at the top shelf and ending at the 7th shelf) that is ALWAYS wet and drips down to the floor. .
Margaret Schneider
  • Because the temperature of the wine cooler is lower than the ambient temperature, the water vapor in the air will be liquefied when it gets cold, and the liquid droplets will be adsorbed on the glass door.This is a common physical phenomenon.You can try to raise the temperature of the wine cooler to reduce the temperature difference.In common use,please make sure that the door of cooler is concerned tight and the door seal is glued enough.
    Anonymous
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Can the adjustable feet on bottom be removed, to allow more room on top.
Sharon Jones
  • After removing the feet, the cooler will be unstable.
    Anonymous
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When I reverse the door the logo is upside down
Is this correct? The logo on the bottom will be upside down when I reverse the door swing.
Michelle W
  • In this case, we would like to suggest you remove the logo away by heating with hair dryer and stick it to the desired location.
    Anonymous
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Fingerprints on my beverage cooler
What can I use to get fingerprints off the stainless steel on my beverage cooler? They look dark.. Stainless steel cleaner does nothing.
Julie Cohen
  • Try using alcohol or thinner.
    Anonymous
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Replacement Shelf
I purchased a Kalamera 15” 96 can beverage fridge and one of the 3 middle shelves was bent (the top and bottom shelves are different than the middle 3). How can I get a replacement shelf?
Heather Solberg
  • Please contact us at orders@kalamera.com
    Anonymous
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Breadmaker user manual
Where can I get the user manual for my breadmaker?
Cathy
  • Please contact us at orders@kalamera.com
    Anonymous
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