Frequently Asked Questions
Can you reverse the door swing on the 24" Bev Fridge?
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The door of model#KRC-150BV is reversible.Was this answer helpful?
What is the minimum air space required around built-in unit
I am building a custom unit in a very tight spot and need to know what space I should allow on the sides of the built-in unit to ensure it doesn’t overheat OR cause damage to my cabinets.
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0.5 inch on each sideWas this answer helpful?
Why is there an odor coming from my wine cooler?
I recently purchased a dual zone wine cooler and I smell an odor (not so nice). It has been operating for about 2 weeks.
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Is the function of the refrigeratorproperly ? New machines usually have a little smell. We suggest that you shut down the machine and open the door for ventilation for a period of time, or wipe the inside of the refrigerator, or put something to absorb the smell, such as tea, etc.Was this answer helpful?
24" beverage cooler won't cool below 43 degrees F
When I first installed the fridge 3 months ago it maintained a temperature of 32 degrees F. Now, even when not in use (door not opening for over a week at a time) I can't set and keep the temp at 32 degrees. Suggestions, issue?
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Please contact our sales specialist: moose@kalamera.comWas this answer helpful?
How do I set the temperatures?
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May i know the model you have?To control the temperature, press UP or DOWN button. Each press would adjust the temperature by 1°C between 5~18°C or 1°F between 40~66°F.Was this answer helpful?
Can I purchase a door?
I have 2 of the 80 bottle wine coolers. Can I purchase a door? One of the doors interior glass shattered. I am not sure what happened. Heard a noise when I was in another room. Went to investigate and realized the glass on one-off my wine fridges had shattered.
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Please contact us at moose@kalamera.com or orders@kalamera.comWas this answer helpful?
what causes a wet condensation spot on the outside door of the wine cooler.
I have a new KRC-73DZF and it continually has a 20 inch long by 11 inch wide condensation spot on the outside of my wine cooler door (beginning at the top shelf and ending at the 7th shelf) that is ALWAYS wet and drips down to the floor. .
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Because the temperature of the wine cooler is lower than the ambient temperature, the water vapor in the air will be liquefied when it gets cold, and the liquid droplets will be adsorbed on the glass door.This is a common physical phenomenon.You can try to raise the temperature of the wine cooler to reduce the temperature difference.In common use,please make sure that the door of cooler is concerned tight and the door seal is glued enough.Was this answer helpful?
Need new door gasket for wine cooler
KRC-46DZB
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Please send an e-mail to our after-sale mailbox:moose@kalamera.com.Our after-sale specialist will follow up for you.Was this answer helpful?
My Kalamera KRC-18SZB wine fridge won't cool
My wine fridge won't cool below. 59-64°F. What may be the cause and can I fix it myself?
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Please contact us at orders@kalamera.com or moose@kalamera.comWas this answer helpful?
New beverage cooler won’t get cold
We have set both side as we have the built in cabinet beverage cooler . Set at 38 but the temp is 51 inside - it does not go lower than 38 for the setting
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Please contact us at moose@kalamera.comWas this answer helpful?
Water builds up in the back tray
Water builds up at the back of the fridge in condensing tray.
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Please contact us at moose@kalamera.comWas this answer helpful?
Can the adjustable feet on bottom be removed, to allow more room on top.
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After removing the feet, the cooler will be unstable.Was this answer helpful?
Door stopper for KRC-30SZB
do you have something that can control the door swing? Can you recommend anything? The door opens too much or the cabinets around the fridge.
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Please contact us at orders@kalamera.com OR service@kalamera.comWas this answer helpful?
Carpeted floor ok?
Can I place my Kalamera fridge on top of shag carpet?
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Our products can't be placed on top of shag carpet.Was this answer helpful?
krc-200BFC kühlt unter die vorangestellt 18grad
Hallo, obwohl kühlschrang auf 18grad eingestellt ist, bleibt innen auf 11grad.
Was kann das sein?
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Bitte erreichen sie uns über diesen briefkasten: info@kalamera.comWas this answer helpful?
number of shelves
I'm considering purchase of your wine cooler - how many shelves does it come with? 11?
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There are twelve.Was this answer helpful?
Why is my new fridge making a knocking noise
I just received my brand new 66 DZB waited 24 hours to plug it in and now it is making a loud knocking noise every few minutes. What is it and how do I get it to stop?
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Please take a video and send it to our customer service email: orders@kalamera.com, we will check whether the sound is normal for you. Thank you.Was this answer helpful?
30 inch wine cooler 66 bottle dual zone - 1 side not cooling
One side of my wine cooler has quit cooling after 14 months. It sounds like the fan is on, but the temp won’t go down. Please advise.
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Please contact us at orders@kalamera.com or moose@kalamera.comWas this answer helpful?
Why does my top zone temperature keep changing?
I have a dual zone wine refrigerator. I set the top at 40 degrees F and the bottom at 64. The bottom stays at 64, but the top cycles from 40 up to 48 and then back down to 40 around once an hour. Is this normal, or is there a thermostat issue? I just installed this unit a couple of weeks ago.
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The best temperature difference between the upper and lower setting temperatures is 10F.Could you please try to set the temperature to upper 45/lower 55,then see if the refrigerator can cool.Was this answer helpful?
Frost build up on back of beverage cooler
I keep getting frost build up in back of beverage cooler where slotted vents are. Unplugging and defrosting to happen again few months later. Unit it only 3 years old
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In general, cooler icing occurs for several reasons.One is that the door is not closed tightly, causing leakage of cold, causing the cooler to keep working all the time.Second, the fan doesn't work.Three, NTC is broken.We would like to suggest you turn off the machine and let the ice melt. Please put something under the unit to soak up the water. Then would you mind helping us check the machine? We need more information to determine the problem.We do apologize for any inconvenience.1.May i know how many times you open the door every day?2.In common use, is the door of cooler concerned tight?Or whether the door seal is not glued enough.3.Will the fan work properly when the ice melts?4.What’s the set temperature? What is the temperature shown after setting?5.Could you please take a picture of the whole cooler?We want to know how many drinks are in the cooler and how they are placed, and whether it is usually full of drinks?Was this answer helpful?
Kalamera wine cooler
My dual door wine cooler is cooling only on one side
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Please contact us at orders@kalamera.comWas this answer helpful?
Not holding set temp
My 50 bottle cooler won’t hold the set temp for Ted or white. The temp reading fluctuates regularly and stays higher that it is set at . Outside of that it seems to be running fine.
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Please contact us at moose@kalamera.com or orders@kalamera.comWas this answer helpful?
Replacement Shelf
I purchased a Kalamera 15” 96 can beverage fridge and one of the 3 middle shelves was bent (the top and bottom shelves are different than the middle 3). How can I get a replacement shelf?
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Please contact us at orders@kalamera.comWas this answer helpful?
temperature setting
i have the model krc-60Bv/krc-80bv just arrived today. once i set my temp how do i get it to stay at that it keeps reverting back to 10
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Please contact us at orders@kalamera.comWas this answer helpful?
How to remove a shelf
I have a new model KRC-66DZB wine cooler. How do you I remove a shelf for larger bottles
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There are two stoppers on the left and right sides of the cooler box. Please align the recess of the shelf with stoppers first,lift up the shelf, over the stoppers, then you can take out the shelf.Was this answer helpful?