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Frequently Asked Questions

Questions58 Answers25 | Expand All
Can you reverse the door swing on the 24" Bev Fridge?
Matt Ocel
  • The door of model#KRC-150BV is reversible.
    Anonymous
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Why is there an odor coming from my wine cooler?
I recently purchased a dual zone wine cooler and I smell an odor (not so nice). It has been operating for about 2 weeks.
dena cranley
  • Is the function of the refrigeratorproperly ? New machines usually have a little smell. We suggest that you shut down the machine and open the door for ventilation for a period of time, or wipe the inside of the refrigerator, or put something to absorb the smell, such as tea, etc.
    Anonymous
    Was this answer helpful?36
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What is the minimum air space required around built-in unit
I am building a custom unit in a very tight spot and need to know what space I should allow on the sides of the built-in unit to ensure it doesn’t overheat OR cause damage to my cabinets.
Rich W.
  • 0.5 inch on each side
    Anonymous
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Need new door gasket for wine cooler
KRC-46DZB
Nancy
  • Please send an e-mail to our after-sale mailbox:moose@kalamera.com.Our after-sale specialist will follow up for you.
    Anonymous
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24" beverage cooler won't cool below 43 degrees F
When I first installed the fridge 3 months ago it maintained a temperature of 32 degrees F. Now, even when not in use (door not opening for over a week at a time) I can't set and keep the temp at 32 degrees. Suggestions, issue?
Gail F. Conolly
  • Please contact our sales specialist: moose@kalamera.com
    Anonymous
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My Kalamera KRC-18SZB wine fridge won't cool
My wine fridge won't cool below. 59-64°F. What may be the cause and can I fix it myself?
Jim
  • Please contact us at orders@kalamera.com or moose@kalamera.com
    Anonymous
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New beverage cooler won’t get cold
We have set both side as we have the built in cabinet beverage cooler . Set at 38 but the temp is 51 inside - it does not go lower than 38 for the setting
Rick
  • Please contact us at moose@kalamera.com
    Anonymous
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How do I set the temperatures?
Arlene Dobren
  • May i know the model you have?To control the temperature, press UP or DOWN button. Each press would adjust the temperature by 1°C between 5~18°C or 1°F between 40~66°F.
    Anonymous
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what causes a wet condensation spot on the outside door of the wine cooler.
I have a new KRC-73DZF and it continually has a 20 inch long by 11 inch wide condensation spot on the outside of my wine cooler door (beginning at the top shelf and ending at the 7th shelf) that is ALWAYS wet and drips down to the floor. .
Margaret Schneider
  • Because the temperature of the wine cooler is lower than the ambient temperature, the water vapor in the air will be liquefied when it gets cold, and the liquid droplets will be adsorbed on the glass door.This is a common physical phenomenon.You can try to raise the temperature of the wine cooler to reduce the temperature difference.In common use,please make sure that the door of cooler is concerned tight and the door seal is glued enough.
    Anonymous
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Can I purchase a door?
I have 2 of the 80 bottle wine coolers. Can I purchase a door? One of the doors interior glass shattered. I am not sure what happened. Heard a noise when I was in another room. Went to investigate and realized the glass on one-off my wine fridges had shattered.
Faith Ballew
  • Please contact us at moose@kalamera.com or orders@kalamera.com
    Anonymous
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Water builds up in the back tray
Water builds up at the back of the fridge in condensing tray.
Kamaljit Dhillon
  • Please contact us at moose@kalamera.com
    Anonymous
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Carpeted floor ok?
Can I place my Kalamera fridge on top of shag carpet?
John
  • Our products can't be placed on top of shag carpet.
    Anonymous
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Not holding set temp
My 50 bottle cooler won’t hold the set temp for Ted or white. The temp reading fluctuates regularly and stays higher that it is set at . Outside of that it seems to be running fine.
Ted
  • Please contact us at moose@kalamera.com or orders@kalamera.com
    Anonymous
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number of shelves
I'm considering purchase of your wine cooler - how many shelves does it come with? 11?
Kerry Nordquist
  • There are twelve.
    Anonymous
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30 inch wine cooler 66 bottle dual zone - 1 side not cooling
One side of my wine cooler has quit cooling after 14 months. It sounds like the fan is on, but the temp won’t go down. Please advise.
Mary
  • Please contact us at orders@kalamera.com or moose@kalamera.com
    Anonymous
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Can the adjustable feet on bottom be removed, to allow more room on top.
Sharon Jones
  • After removing the feet, the cooler will be unstable.
    Anonymous
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Door stopper for KRC-30SZB
do you have something that can control the door swing? Can you recommend anything? The door opens too much or the cabinets around the fridge.
Anna
  • Please contact us at orders@kalamera.com OR  service@kalamera.com
    Anonymous
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I think my top part of my wine fridge has broke down. Can that be repaired?
Heej! When I bought my appartment it was a wine fridge included in my kitchen and I think it was bought in 2018. It's divided into 2 part and the top part is really warm (38 degrees C) and I can't change the temperature. I believe the cooler on the top part has broken down. Is it possible to reset or repair if so?
Isabella
  • Please contact us at orders@kalamera.com
    Anonymous
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Replacement Shelf
I purchased a Kalamera 15” 96 can beverage fridge and one of the 3 middle shelves was bent (the top and bottom shelves are different than the middle 3). How can I get a replacement shelf?
Heather Solberg
  • Please contact us at orders@kalamera.com
    Anonymous
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Why is my new fridge making a knocking noise
I just received my brand new 66 DZB waited 24 hours to plug it in and now it is making a loud knocking noise every few minutes. What is it and how do I get it to stop?
Jessica F
  • Please take a video and send it to our customer service email: orders@kalamera.com, we will check whether the sound is normal for you. Thank you.
    Anonymous
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KRC-90BV not cooling below 61
The refrigerator is over five years old and been working great, until recently. I hear it running, feel some cool (not cold) air flowing, but the fans aren’t running. I cleaned the refrigerator and it wasn’t dusty. Door seals tight.
Kevin G. Switick

  • Please contact our sales specialist: moose@kalamera.com
    Anonymous
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Our Kalamera unit has external sides very warm to touch.
The unit is in a well ventilated area. The internal vents/fan are not blocked. The unit is plugged into the wall. What to do?
Liz McKernan
  • Do you have the freestanding model?If yes,the cooler radiates heat from all sides(The top,left and right), so when the cooler is working,the sides will be hot.It is normal.
    Anonymous
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Unit plugged in and running but is not getting cold
Plugged in Model KRC-66DZB S/N 202204300052, Its set at 7C both sides Hasn’t changed its reading of 18C What should I check
John
  • Please contact us at orders@kalamera.com
    Anonymous
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How do I clean the stainless steel on your beverage cooler?
The fingerprints look dark, and stainless steel cleaner does not help.
Julie Cohen
  • Try using alcohol or thinner.
    Anonymous
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Fingerprints on my beverage cooler
What can I use to get fingerprints off the stainless steel on my beverage cooler? They look dark.. Stainless steel cleaner does nothing.
Julie Cohen
  • Try using alcohol or thinner.
    Anonymous
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