• Your shopping cart is empty!

Frequently Asked Questions

Questions45 Answers25 | Expand All
Can you reverse the door swing on the 24" Bev Fridge?
Matt Ocel
  • The door of model#KRC-150BV is reversible.
    Anonymous
    Was this answer helpful?53
Log In to Add an Answer
What is the minimum air space required around built-in unit
I am building a custom unit in a very tight spot and need to know what space I should allow on the sides of the built-in unit to ensure it doesn’t overheat OR cause damage to my cabinets.
Rich W.
  • 0.5 inch on each side
    Anonymous
    Was this answer helpful?31
Log In to Add an Answer
Can I purchase a door?
I have 2 of the 80 bottle wine coolers. Can I purchase a door? One of the doors interior glass shattered. I am not sure what happened. Heard a noise when I was in another room. Went to investigate and realized the glass on one-off my wine fridges had shattered.
Faith Ballew
  • Please contact us at moose@kalamera.com or orders@kalamera.com
    Anonymous
    Was this answer helpful?17
Log In to Add an Answer
Why is there an odor coming from my wine cooler?
I recently purchased a dual zone wine cooler and I smell an odor (not so nice). It has been operating for about 2 weeks.
dena cranley
  • Is the function of the refrigeratorproperly ? New machines usually have a little smell. We suggest that you shut down the machine and open the door for ventilation for a period of time, or wipe the inside of the refrigerator, or put something to absorb the smell, such as tea, etc.
    Anonymous
    Was this answer helpful?17
Log In to Add an Answer
How do I set the temperatures?
Arlene Dobren
  • May i know the model you have?To control the temperature, press UP or DOWN button. Each press would adjust the temperature by 1°C between 5~18°C or 1°F between 40~66°F.
    Anonymous
    Was this answer helpful?15
Log In to Add an Answer
24" beverage cooler won't cool below 43 degrees F
When I first installed the fridge 3 months ago it maintained a temperature of 32 degrees F. Now, even when not in use (door not opening for over a week at a time) I can't set and keep the temp at 32 degrees. Suggestions, issue?
Gail F. Conolly
  • Please contact our sales specialist: moose@kalamera.com
    Anonymous
    Was this answer helpful?12
Log In to Add an Answer
30 inch wine cooler 66 bottle dual zone - 1 side not cooling
One side of my wine cooler has quit cooling after 14 months. It sounds like the fan is on, but the temp won’t go down. Please advise.
Mary
  • Please contact us at orders@kalamera.com or moose@kalamera.com
    Anonymous
    Was this answer helpful?9
Log In to Add an Answer
My Kalamera KRC-18SZB wine fridge won't cool
My wine fridge won't cool below. 59-64°F. What may be the cause and can I fix it myself?
Jim
  • Please contact us at orders@kalamera.com or moose@kalamera.com
    Anonymous
    Was this answer helpful?8
Log In to Add an Answer
New beverage cooler won’t get cold
We have set both side as we have the built in cabinet beverage cooler . Set at 38 but the temp is 51 inside - it does not go lower than 38 for the setting
Rick
  • Please contact us at moose@kalamera.com
    Anonymous
    Was this answer helpful?7
Log In to Add an Answer
Water builds up in the back tray
Water builds up at the back of the fridge in condensing tray.
Kamaljit Dhillon
  • Please contact us at moose@kalamera.com
    Anonymous
    Was this answer helpful?6
Log In to Add an Answer
My KSC 18 stopped cooling below 61F
Changing the temperature setpoint does no good. Fan runs and the back of the unit is clean of dust. Any way to test compressor function?
Jon S Boo
  • May i know the model you have?
    Anonymous
    Was this answer helpful?6
Log In to Add an Answer
Need new door gasket for wine cooler
KRC-46DZB
Nancy
  • Please send an e-mail to our after-sale mailbox:moose@kalamera.com.Our after-sale specialist will follow up for you.
    Anonymous
    Was this answer helpful?6
Log In to Add an Answer
Not holding set temp
My 50 bottle cooler won’t hold the set temp for Ted or white. The temp reading fluctuates regularly and stays higher that it is set at . Outside of that it seems to be running fine.
Ted
  • Please contact us at moose@kalamera.com or orders@kalamera.com
    Anonymous
    Was this answer helpful?4
Log In to Add an Answer
temperature setting
i have the model krc-60Bv/krc-80bv just arrived today. once i set my temp how do i get it to stay at that it keeps reverting back to 10
Gail Lacey
  • Please contact us at orders@kalamera.com
    Anonymous
    Was this answer helpful?4
Log In to Add an Answer
Fan replacement, which model to buy
I have a Beverage cooler model KRC-90BV and I am leaving in Brazil. My cooler is making a loud noise and an specialist told me that I need to replace the fan. Which models of fan are compatible? What should I look for?
Gislaine
  • Please contact us at orders@kalamera.com
    Anonymous
    Was this answer helpful?2
Log In to Add an Answer
Why is my new fridge making a knocking noise
I just received my brand new 66 DZB waited 24 hours to plug it in and now it is making a loud knocking noise every few minutes. What is it and how do I get it to stop?
Jessica F
  • Please take a video and send it to our customer service email: orders@kalamera.com, we will check whether the sound is normal for you. Thank you.
    Anonymous
    Was this answer helpful?2
Log In to Add an Answer
what causes a wet condensation spot on the outside door of the wine cooler.
I have a new KRC-73DZF and it continually has a 20 inch long by 11 inch wide condensation spot on the outside of my wine cooler door (beginning at the top shelf and ending at the 7th shelf) that is ALWAYS wet and drips down to the floor. .
Margaret Schneider
  • Because the temperature of the wine cooler is lower than the ambient temperature, the water vapor in the air will be liquefied when it gets cold, and the liquid droplets will be adsorbed on the glass door.This is a common physical phenomenon.You can try to raise the temperature of the wine cooler to reduce the temperature difference.In common use,please make sure that the door of cooler is concerned tight and the door seal is glued enough.
    Anonymous
    Was this answer helpful?2
Log In to Add an Answer
Frost build up on back of beverage cooler
I keep getting frost build up in back of beverage cooler where slotted vents are. Unplugging and defrosting to happen again few months later. Unit it only 3 years old
Susan morano
  • In general, cooler icing occurs for several reasons.One is that the door is not closed tightly, causing leakage of cold, causing the cooler to keep working all the time.Second, the fan doesn't work.
    Three, NTC is broken.We would like to suggest you turn off the machine and let the ice melt. Please put something under the unit to soak up the water. Then would you mind helping us check the machine? We need more information to determine the problem.We do apologize for any inconvenience.
     
    1.May i know how many times you open the door every day?
    2.In common use, is the door of cooler concerned tight?Or whether the door seal is not glued enough.
    3.Will the fan work properly when the ice melts?
    4.What’s the set temperature? What is the temperature shown after setting? 
    5.Could you please take a picture of the whole cooler?We want to know how many drinks are in the cooler and how they are placed, and whether it is usually full of drinks?
    Anonymous
    Was this answer helpful?2
Log In to Add an Answer
number of shelves
I'm considering purchase of your wine cooler - how many shelves does it come with? 11?
Kerry Nordquist
  • There are twelve.
    Anonymous
    Was this answer helpful?1
Log In to Add an Answer
Why does the control panel show 38
Brand new KRC-52SZF. Just plugged it in and the control panel shows 38. I set the target temp at 63 and according to the thermometer I put in the unit, it’s cooling and at 66 right now with no bottles inside, but it still shows 38 on the control panel. Since this unit is not capable of cooling to 38 will the unit not shut off and keep running
Jerry Poland
  • Please contact us at moose@kalamera.com or orders@kalamera.com
    Anonymous
    Was this answer helpful?0
Log In to Add an Answer
KRC-90BV not cooling below 61
The refrigerator is over five years old and been working great, until recently. I hear it running, feel some cool (not cold) air flowing, but the fans aren’t running. I cleaned the refrigerator and it wasn’t dusty. Door seals tight.
Kevin G. Switick

  • Please contact our sales specialist: moose@kalamera.com
    Anonymous
    Was this answer helpful?0
Log In to Add an Answer
Why does my top zone temperature keep changing?
I have a dual zone wine refrigerator. I set the top at 40 degrees F and the bottom at 64. The bottom stays at 64, but the top cycles from 40 up to 48 and then back down to 40 around once an hour. Is this normal, or is there a thermostat issue? I just installed this unit a couple of weeks ago.
Darrell Cooper
  • The best temperature difference between the upper and lower setting temperatures is 10F.Could you please try to set the temperature to upper 45/lower 55,then see if the refrigerator can cool.
    Anonymous
    Was this answer helpful?-1
Log In to Add an Answer
KRC-18SZB Super Cooling
I noticed water on the floor around my 18 bottle Kalamera refrigerator. When I pulled out the win it was SUPER cold even though the thermostat setting was for 54 degrees. Would this be a failure of the control board (assuming the thermostat is part of that board)? The unit is over 5 years old.
Neil Peruffo
  • According to the description, the initial judgment is that the NTC is broken. Please contact orders@kalamera.com for detailed investigation to determine the problem more accurately.
    Anonymous
    Was this answer helpful?-2
Log In to Add an Answer
Remove the stainless steel ventilation grill on wine and beverage KRC 180cb
My cooler is built in and hard to remove it . How can I remove the grill so I can clean and vacuum under the cooler
Charlie
  • Please contact us at service@kalamera.com
    Anonymous
    Was this answer helpful?-2
Log In to Add an Answer
How do you clean out the ashes?
Does it come with a slide out ash drawer? How do you remove the ashes?
Billy
  • Ash pan: Easy-to-remove ash pan for quick and simple cleanup after grilling.
    Anonymous
    Was this answer helpful?-2
Log In to Add an Answer
Showing 1 to 25 of 45 (2 pages)