Frequently Asked Questions
Why is there an odor coming from my wine cooler?
I recently purchased a dual zone wine cooler and I smell an odor (not so nice). It has been operating for about 2 weeks.
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Is the function of the refrigeratorproperly ? New machines usually have a little smell. We suggest that you shut down the machine and open the door for ventilation for a period of time, or wipe the inside of the refrigerator, or put something to absorb the smell, such as tea, etc.Was this answer helpful?
Can you reverse the door swing on the 24" Bev Fridge?
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The door of model#KRC-150BV is reversible.Was this answer helpful?
What is the minimum air space required around built-in unit
I am building a custom unit in a very tight spot and need to know what space I should allow on the sides of the built-in unit to ensure it doesn’t overheat OR cause damage to my cabinets.
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0.5 inch on each sideWas this answer helpful?
Water builds up in the back tray
Water builds up at the back of the fridge in condensing tray.
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Please contact us at moose@kalamera.comWas this answer helpful?
Need new door gasket for wine cooler
KRC-46DZB
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Please send an e-mail to our after-sale mailbox:moose@kalamera.com.Our after-sale specialist will follow up for you.Was this answer helpful?
number of shelves
I'm considering purchase of your wine cooler - how many shelves does it come with? 11?
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There are twelve.Was this answer helpful?
Carpeted floor ok?
Can I place my Kalamera fridge on top of shag carpet?
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Our products can't be placed on top of shag carpet.Was this answer helpful?
How do I set the temperatures?
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May i know the model you have?To control the temperature, press UP or DOWN button. Each press would adjust the temperature by 1°C between 5~18°C or 1°F between 40~66°F.Was this answer helpful?
24" beverage cooler won't cool below 43 degrees F
When I first installed the fridge 3 months ago it maintained a temperature of 32 degrees F. Now, even when not in use (door not opening for over a week at a time) I can't set and keep the temp at 32 degrees. Suggestions, issue?
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Please contact our sales specialist: moose@kalamera.comWas this answer helpful?
My Kalamera KRC-18SZB wine fridge won't cool
My wine fridge won't cool below. 59-64°F. What may be the cause and can I fix it myself?
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Please contact us at orders@kalamera.com or moose@kalamera.comWas this answer helpful?
krc-200BFC kühlt unter die vorangestellt 18grad
Hallo, obwohl kühlschrang auf 18grad eingestellt ist, bleibt innen auf 11grad.
Was kann das sein?
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Bitte erreichen sie uns über diesen briefkasten: info@kalamera.comWas this answer helpful?
Can I purchase a door?
I have 2 of the 80 bottle wine coolers. Can I purchase a door? One of the doors interior glass shattered. I am not sure what happened. Heard a noise when I was in another room. Went to investigate and realized the glass on one-off my wine fridges had shattered.
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Please contact us at moose@kalamera.com or orders@kalamera.comWas this answer helpful?
Breadmaker user manual
Where can I get the user manual for my breadmaker?
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Please contact us at orders@kalamera.comWas this answer helpful?
krc-200BFC kühlt unter die vorangestellt 18grad
Hallo,.
Obwohl auf 18grad eingestellt ist kühlt ständig 11grad. Was kann das sein?
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Bitte erreichen sie uns über diesen briefkasten: info@kalamera.comWas this answer helpful?
Can the adjustable feet on bottom be removed, to allow more room on top.
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After removing the feet, the cooler will be unstable.Was this answer helpful?
30 inch wine cooler 66 bottle dual zone - 1 side not cooling
One side of my wine cooler has quit cooling after 14 months. It sounds like the fan is on, but the temp won’t go down. Please advise.
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Please contact us at orders@kalamera.com or moose@kalamera.comWas this answer helpful?
KRC-18SZB Super Cooling
I noticed water on the floor around my 18 bottle Kalamera refrigerator. When I pulled out the win it was SUPER cold even though the thermostat setting was for 54 degrees. Would this be a failure of the control board (assuming the thermostat is part of that board)? The unit is over 5 years old.
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According to the description, the initial judgment is that the NTC is broken. Please contact orders@kalamera.com for detailed investigation to determine the problem more accurately.Was this answer helpful?
How to remove a shelf
I have a new model KRC-66DZB wine cooler. How do you I remove a shelf for larger bottles
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There are two stoppers on the left and right sides of the cooler box. Please align the recess of the shelf with stoppers first,lift up the shelf, over the stoppers, then you can take out the shelf.Was this answer helpful?
Not holding set temp
My 50 bottle cooler won’t hold the set temp for Ted or white. The temp reading fluctuates regularly and stays higher that it is set at . Outside of that it seems to be running fine.
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Please contact us at moose@kalamera.com or orders@kalamera.comWas this answer helpful?
How does the door handle attach?
I just received my 24 bottle free standing cooler. I can't figure out how the door handle is meant to attach.
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To install thehandle, the door gasket should be gently pulled back where it covers the screw holes for the handle, then the handle should be attached by screwing into place with the two screws which are packed in the box with this Instruction Manual and other spare parts.Was this answer helpful?
40 bottle built in dual zone won't cool
Our 40 bottle Dual zone built in wine fridge won't go below 60 degrees on the one side and below 45 on the other side. It just turned 3 years old and was working fine up until 3 weeks ago.
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Please contact us at orders@kalamera.com or moose@kalamera.com, thanks.Was this answer helpful?
Why does my top zone temperature keep changing?
I have a dual zone wine refrigerator. I set the top at 40 degrees F and the bottom at 64. The bottom stays at 64, but the top cycles from 40 up to 48 and then back down to 40 around once an hour. Is this normal, or is there a thermostat issue? I just installed this unit a couple of weeks ago.
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The best temperature difference between the upper and lower setting temperatures is 10F.Could you please try to set the temperature to upper 45/lower 55,then see if the refrigerator can cool.Was this answer helpful?
Fingerprints on my beverage cooler
What can I use to get fingerprints off the stainless steel on my beverage cooler? They look dark.. Stainless steel cleaner does nothing.
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Try using alcohol or thinner.Was this answer helpful?
Remove the stainless steel ventilation grill on wine and beverage KRC 180cb
My cooler is built in and hard to remove it . How can I remove the grill so I can clean and vacuum under the cooler
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Please contact us at service@kalamera.comWas this answer helpful?
Replacement Shelf
I purchased a Kalamera 15” 96 can beverage fridge and one of the 3 middle shelves was bent (the top and bottom shelves are different than the middle 3). How can I get a replacement shelf?
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Please contact us at orders@kalamera.comWas this answer helpful?